Cooling Towel

• We only replace items if they are defective or damaged. If you need to exchange it for the same item.
• Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange
• To be eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in the original packaging
• To complete your return, we require a receipt or proof of purchase
• There are certain instances in which only partial refunds are granted
• Products are returned in the original packaging
• The packaging has never been opened i.e. it is sealed, and the product shows no sign of use Stamped invoice is attached

The condition does not apply to defective products:

• Any item that is not in its original condition, damaged or missing for reasons not related to our fault
• Any item returned more than 14 days after delivery
• You will be responsible for paying your own shipping costs to return your item.
• Shipping costs are not refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Please contact Customer Service to proceed with the return process (the above terms apply)